Introduction

At Mahfol, we prioritize the protection of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website, Mahfol.sa (hereafter referred to as “Mahfol”), including our mobile site, smartphone apps (iOS, Android, Windows), and any associated services. By using Mahfol, you agree to the terms outlined in this policy. Please note that this policy does not extend to third-party websites or services, even if they are linked to Mahfol. We encourage you to review the privacy policies of such third parties.

Information We Collect

When you use Mahfol services, we may collect the following types of information:

1. Personal Information: This includes your name, email address, phone number, device ID, IP address, and other relevant contact details.
2. Transactional Information: Details related to your bookings, itineraries, travel destinations, and dates.
3. Booking Information: Information pertinent to flight, hotel, or package reservations, including payment details (credit/debit card information). Please note that we do not store credit/debit card data; it is securely handled by certified payment providers.
4. Browsing Activity: Data about your interactions with Mahfol website and mobile app.

We store your personal information securely and encrypt it to ensure protection. When making reservations on behalf of others, you must obtain their consent to use their personal information.

How We Use Your Information

We utilize the collected information for various purposes, including but not limited to:

1. Fulfilling bookings, processing payments, and providing itineraries.
2. Registering you on our platform, administering services, and responding to inquiries.
3. Sending promotional offers, newsletters, and updates (you can opt-out anytime).
4. Personalizing user experience, improving our services, and analyzing website traffic.
5. Administering contests, surveys, and promotions.
6. Sending communications (emails, SMS, notifications) related to services and inquiries.
7. Responding to legal or regulatory requests and authorities’ queries.

Automatic Session Logging

It’s important to maintain the confidentiality of your passwords and account information. We automatically log session data to enhance security and user experience.

Sharing Your Information

We may share your information with:

1. Our customer support offices and trusted third parties for service provision.
2. Regulatory authorities, customs, or immigration departments as required by law.
3. Credit card authorization entities and legal authorities if mandated.
4. Our employees, agents, parent company, corporate affiliates, and subsidiaries for service improvement and marketing purposes.

Data Transfer

Your information may be transferred to countries without data protection laws for service provision or legal compliance.

Cookies Policy

Mahfol uses cookies to customize user experiences, track page visits, and improve website functionality. You can configure your browser to reject cookies or receive notifications about them.

Account and Data Deletion

To request account or data deletion, contact us through our branches, call center, WhatsApp channel.

Changes to Privacy Policy

Mahfol reserves the right to update this Privacy Policy.

By using Mahfol, you acknowledge and agree to the terms outlined in this Privacy Policy. For questions or concerns, contact us through the provided channels.